Wild Flowers Organic Brand**
**Cancellation and Refund Policy**
Thank you for choosing Wild Flowers, where we prioritize your satisfaction and offer the finest organic products. Our Cancellation and Refund Policy is designed to ensure a smooth and transparent process for both you and us. Please read the following carefully.
**Cancellation Policy:**
1. **Order Cancellation Before Shipment:**
You can cancel your order any time before it has been shipped. To cancel, please contact our customer support team at [customer support email/phone number]. If your cancellation request is received before the order is dispatched, we will process the cancellation and issue a full refund within 14 business days.
2. **Order Cancellation After Shipment:**
If you wish to cancel an order after it has been shipped, please refuse delivery upon its arrival. Once the returned package is received and inspected, a refund will be issued, minus the shipping costs. This process may take 14 business days.
**Refund Policy:**
1. **Defective or Damaged Items:**
If you receive a defective or damaged product, please contact us within days of receipt. We will require photo evidence of the issue, and based on our evaluation, we will offer you the choice of a replacement or a full refund.
2. **Incorrect Items Received:**
In the event that you receive an incorrect item, please contact us within 8 days of delivery. We will provide instructions for returning the incorrect product. Once we receive the item and confirm the error, we will send you the correct item or issue a refund, as per your preference.
3. **Unsatisfactory Product Quality:**
If you are dissatisfied with the quality of our product, please reach out to us within 8 days of receiving your order. We may request detailed feedback or photos to understand the issue. Depending on the situation, we may offer a replacement, exchange, or partial/full refund.
4. **Change of Mind:**
If you decide to return an item due to a change of mind, you can do so within 8 days of receipt. The item must be unopened, unused, and in its original packaging. Please note that return shipping costs will be at your expense. Once we receive the returned item and confirm its condition, we will issue a refund for the product amount minus any applicable restocking fees.
**General Notes:**
- Refunds will be processed using the same method of payment used for the original purchase.
- Please allow [ business days for the refund to reflect in your account after it has been processed.
- In case of any disputes or concerns, please contact our customer support team at [customer support email/phone number].
- Wild Flowers reserves the right to update or modify this Cancellation and Refund Policy at any time. Customers will be notified of any changes via our official communication channels.
By placing an order with Wild Flowers, you acknowledge and agree to the terms outlined in this Cancellation and Refund Policy. Your satisfaction is our priority, and we are committed to providing you with exceptional organic products and services.